ServiceNow Business Analyst

Náplň práce, právomoci a zodpovednosti:

Join our team as a ServiceNow Business Analyst and play a key role in shaping digital workflows that improve employee experience, operational efficiency, and service delivery. Working closely with business stakeholders, product owners, and technical teams, you will help drive innovation on the ServiceNow platform while ensuring solutions align with business objectives and industry standards.

This job is suitable for candidates of all genders.

What to do:

• Collaborate with business stakeholders and technical teams to understand challenges and define ServiceNow solutions

• Elicit, analyze, document, and validate business and functional requirements.

• Evaluate and translate business requirements into user stories, functional specifications, and process designs

• Act as a trusted advisor, guiding stakeholders toward ServiceNow best practices and scalable solutions.

• Drive alignment across multiple teams and ServiceNow application areas.

• Support projects throughout the full lifecycle, from concept and requirements through testing, deployment, and adoption.

• Collaborate with technical teams to ensure successful implementation of requirements.

• Coordinate and support user acceptance testing and solution validation activities.

• Provide functional expertise and operational support for ServiceNow-related topics.

• Stay up to date with new ServiceNow features and capabilities

Zamestnanecké výhody, benefity:

• Hybrid work and flexible hours

• International environment and modern technologies

• Learning & development opportunities

• Career growth and internal mobility

• Banking and pension benefits

• Health and wellness support

• Agile culture and collaborative teams

Informácie o výberovom konaní:
Please send your CV to ladislav.zakalicky@sourcefirstinternational.com

We always have several positions for IT Specialists not only in Slovakia and the Czech Republic, but also on foreign projects.

Požiadavky na zamestnanca:

• 5+ years of recent active working experience as a Business Analyst working with ServiceNow.

• Strong expertise in ServiceNow ITSM, Employee Center, Workspaces, and Platform Analytics.

• Proven ability to bridge business and technical teams and build strong stakeholder relationships.

• Excellent analytical, problem-solving, and communication skills.

• Strong understanding of business analysis methodologies and ServiceNow platform best practices.

• Experience designing and improving workflows through catalog items, automation, and digital process optimization.

• Knowledge of CMDB concepts and their role in process efficiency and service management.

• Experience working in Agile and Scrum environments.

• Ability to work effectively with distributed and cross-functional teams.

• ServiceNow CSA, ITIL, IIBA, or similar certifications are highly valued.

• Experience in regulated industries such as banking, insurance, or the public sector is a strong advantage.