Support Specialist (L2/L3)

Náplň práce, právomoci a zodpovednosti:

We are looking for experienced L2/L3 Support Specialist.

Responsibilities:

- Provision of remote support for our customers with maintenance contract
- Proposing solution or workaround of the problem; determining root cause of problem and carrying out corrective action
- Cooperating with the developers, authors of the code, smart people with a lot to learn from who care about the customers
- Remote deployment of hotfixes on customer systems
- Remote update of our software on customer systems
- Advising end users in using our products

Zamestnanecké výhody, benefity:

Flexible working hours

Opportunity to travel abroad

Company events

Fruit, cafeteria

Attractive financial bonuses

Informácie o výberovom konaní:
Please send your CV to jakub.halajcik@sourcefirstinternational.com

We always have several positions for IT Specialists not only in Slovakia and the Czech Republic, but also on foreign projects.

Požiadavky na zamestnanca:

- Team player: must be able to effectively communicate within entire company: fellow supporters, developers, testers and management
- Problem solving skills: some issues are straight-forward. Most require putting several pieces of information together
- Positive approach to customers: not all customers are alike. We treat all with equal level of responsibility and professionalism
- Attention to details: it’s what distinguishes good and great products
- Interested in continuous learning: out software evolves at a rapid pace. We’re trying to keep up
- Reliability and responsibility: we believe these to be key values of any professional engineer
- University or technical institute degree of 2nd level (Mgr., Ing. or equivalent) from a technical program is preferred
- Excellent command of Linux shell and tools (file manipulation, text processing and filtering)
- Very good command of spoken and written English
- Fair knowledge of TCP/IP and higher level protocols such as SSH, DHCP, NFS, HTTP
- Working knowledge of at least one of the following:
- hardware installation (industry standard rack servers and equipment, cabling, server technologies)
- high-availability clustering based on open-source technologies (DRBD, Pacemaker, RedHat Cluster or similar)
- network applications based on open-source technologies (firewall, mail server, fileserver, …)

Nice to Have Skills:
- Computer training skills/experience
- Experience with satellite technology (installing, designing and maintaining)
- Business trip experience