Premier Technical Support Specialist with French

Náplň práce, právomoci a zodpovednosti:
- Diagnose and resolve hardware/software issues remotely via phone and email
- Perform effective troubleshooting across Lenovo's client product portfolio (notebooks, desktops, monitors, smart devices)
- Dispatch parts and coordinate with field engineers for onsite repairs
- Collaborate with Technical Account Managers to ensure timely case resolution
- Deliver top-tier customer communication and case management from start to finish
- Educate customers using your expertise and Lenovo's documentation
- Share insights on recurring issues to improve team knowledge
- Take ownership of your workload and drive cases to closure

Zamestnanecké výhody, benefity:
- An open and stimulating environment within one of the most forward-thinking IT companies
- An international organization with a high focus on all types of Diversity in the team
- 3 sick days per year
- Additional vacation days
- 100% sick leave compensation up to 2 months per year
- A broad selection of soft / hard skills trainings and individual mentoring
- Employer contribution to the Third Pillar Pension System
- Life & life events insurance, fully covered by company

Požiadavky na zamestnanca:
- Solid knowledge of Windows OS and Microsoft products
- Troubleshooting skills across hardware and software platforms
- Strong problem-solving and prioritization skills
- Excellent verbal and written communication in French (business fluent)
- Ability to view issues from multiple perspectives and proactive mindset as well as eagerness to learn

Nice-to-Haves:
- Experience in IT services or working with field service providers
- Familiarity with AI-assisted productivity tools (e.g., Copilot, Microsoft 365 AI features)
- Ability to leverage AI for knowledge search, troubleshooting, and documentation