IT Support Technician – Austria & Slovakia

Náplň práce, právomoci a zodpovednosti:
Queensway Europe is scaling fast — we’ve gone from 10 to 30+ KFC restaurants across Austria and Slovakia in just two years, and we’re not slowing down. To keep our restaurants and head office running smoothly, we’re looking for an IT Support Technician who’s hands-on, proactive, and ready to grow with us.

️ Head Office Support
- Day-to-day IT support for office staff (laptops, Microsoft 365, printers, phones, etc.)
- Manage user accounts, access, and devices (Active Directory or similar tools)
- Support remote users with VPN or cloud access
- Set up and maintain workstations and office tech

Restaurant Tech Support
- Support restaurant teams with POS terminals, kiosks, printers, kitchen displays, and payment systems
- Troubleshoot hardware, software, and network issues affecting service
- Keep menus, pricing, and POS settings updated and accurate
- Work with vendors to solve issues (internet, payment gateways, hardware problems)
- Ensure backups and minimize downtime at all locations

IT Projects & Maintenance
- Help roll out new hardware, software, or process improvements
- Keep systems updated and secure (patching, health checks)
- Maintain documentation and support best practices across the business
- Suggest improvements to how we work and how we support our teams

Zamestnanecké výhody, benefity:
- Permanent full-time salary starting at 2,500 EUR gross monthly. The final offer will depend on the skills and previous experience of the candidate
- Flexible working hours to support your needs and goals
- Attractive performance-based bonus
- Mobile phone, laptop also for private use
- Career growth opportunities
- Multisport card (fully covered)
- English courses
- A culture where you can be your original self

Informácie o výberovom konaní:
Thank you in advance for your interest in working with us — we truly appreciate it. We will be contacting all candidates regarding the outcome of their application.

Požiadavky na zamestnanca:
- 2+ years of experience in IT support, ideally in retail, hospitality, or food service
- Good understanding of Windows, Microsoft 365, and basic networking (TCP/IP, Wi-Fi, routers)
- Experience with POS systems is a big plus
- Strong problem-solving skills and the ability to explain tech to non-tech users
- Friendly, service-focused, and able to stay calm under pressure
- Based in Slovakia, with a willingness to travel between locations
- Fluency in English and Slovak language