Business Support Coordinator with fluent German & English

Náplň práce, právomoci a zodpovednosti:
As a Support Coordinator you will be responsible for providing dynamic and pro-active support to our German sales and service teams internally and ensuring smooth and effective support and an exceptional external customer experience. Your workday might be very dynamic, no day is the same as the other and rarely goes according to a plan. Are you up for the challenge?

SALES Support part responsibilities:
• Keeps a close eye on the status of the orders and informs customers on any changes during the whole sales process.
• Supports the German sales team by preparing quotes and pricings for the customers
• Creates order entries and oversees customer background checks
• Communicates across internal departments (sales, finance, logistics, demo team), manufacturing sites in Japan and USA and 3rd party suppliers using German and English language on daily basis
• Creates invoices / good receipt / delivery notes
• Works with different databases, ERP and CRM systems (Salesforce, SharePoint, SAP HANA / R3)

SERVICE Support part responsibilities:
• Responds to the customers inquiries regarding repairs and calibrations and keep them informed about the changes during the whole service process
• Tracks warranty promotions, calibration reminders as well as for pushing components calibrations.
• Oversees the service and warranty contracts
• Keeping balance billings and pricelists of the spare parts up to date
• Counselling with Service teams in UK/DE/SK
• Other general and administrative ad hoc tasks

Zamestnanecké výhody, benefity:

• Additional holiday entitlement
• Flexible working time
• Meal vouchers fully covered
• Smart working policy
• Life insurance
  

Informácie o výberovom konaní:
If you wish to apply, send your CV in English to recruitment@anritsu.com quoting the name and Job reference number of the role . Also, please write a short summary indicating your relevant work experience and motivation which is crucial to us.

Požiadavky na zamestnanca:
To join us in this key role you will need to:
• Customer-oriented, adaptable, enthusiastic, and proactive individual with excellent communications skills
• Experience in internal / external customer support and willingness to learn new things
• Experience in sales support, service support, or sales communication ideally in an international business environment is an advantage
• Strong time management, admin, and organizational skills
• Fluent English AND German language are a must