Credit & Collections Manager

Náplň práce, právomoci a zodpovednosti:

Reporting to the Director, Credit & Collections and Accounts Payable – Europe & ANZ, this role is responsible for overseeing Credit Management and Collections for Europe, Australia, and New Zealand. The Manager, Credit & Collections, is responsible for leading regional teams to ensure efficient and compliant financial operations, optimizing cash flow, mitigating credit risk, and driving process improvements across the Order-to-Cash (O2C) function.

The main functions of this position are:

A.Management of Oder-to-Cash process for Europe and Australia & New Zealand to minimize credit exposure and maximize cash receipts.

B.Management of the Credit Collection/AR tasks related to Europe & Australia and New Zealand.

C. Compliance and Risk Management

D. Team Development and Administrative Matters.

Specific Responsibilities:

A. Management of Oder-to-Cash process for Europe to minimize credit exposure and maximize cash receipts:

Management of the Order-to-Cash process for the region to minimize credit exposure, maximize cash receipts through strategic partnerships, collaboration and pro-active communication with Operations, Sales and Customers

In co-ordination with Director, Credit & Collections and Accounts Payable – Europe & ANZ:

Establish country Annual AR Working Capital targets (DSO, Past Dues, etc), implement and maintain monthly reporting to monitor actual performance explaining major deviations (vs target and Prior Year), highlight risks and mitigating actions/recommendations.

Implement and drive team targets, performance measurement and reporting processes across all team.

Establish KPI’s and targets to optimize cash receipts and minimise AR working capital for the region

Establish and maintain effective communication, collaboration, and working relationships with country and regional Commercial and Finance teams to support the business and business growth.

Prepare and Analyse Financial Information and Reporting and provide to Spin Master management as required.

B. Management of the Credit Collection/AR tasks related to the region:

Review, document and maintain records of customer payment terms of sale and allowances, ensure the customer set up in SAP is correct

Identify, investigate and recommend action concerning overdue accounts

Communicate with Customer Service/Sales departments concerning resolution of accounts outstanding after a predetermined period following invoicing

Investigate and secure payment arrangements with customers which are suitable and realistic to both parties

Reconcile major customer accounts on a regular basis

Follow up promptly on A/R inquiries from other areas of the company

Perform routine credit checks on new accounts and obtain supplementary information if required

Approve sales orders in accordance with company guidelines

Cash application in SAP

Answer all accounts receivable related inquiries promptly and efficiently

Printing and mailing of all customer invoices daily, ensure transmission of invoices via customer web applications

File all related documentation

Responsible for the full accounts receivable ledger for regional customers including monthly closing activities and accruals postingAR aging report, Allowances Management, Credit Notes approvals

Other duties as required or assigned

C. Compliance and Risk Management

Carry out regular reviews of Regional Bad Debt Reserve in line with the Credit Policy and Risk Exposure. Ensure all write-offs are authorized in accordance with Corporate policies and procedures. Identify and report risks associated with Allowance for Doubtful Accounts (AFDA), Bankruptcies and Collection Activities.

Identify any risks affecting the effectiveness of the operations of regional Entities and work with the Director, Credit & Collections and Accounts Payable – Europe & ANZ to ensure that proper risk mitigation plans are designed and implemented

Ensure compliance with all applicable laws, regulations and the Company’s Code of Business Conduct and Ethics and other Corporate Policies.

Ensure that in conjunction with the Corporate Internal Control Group, all transaction processes for the region are properly documented, controls identified, and their effectiveness evaluated and strengthened.

Ensure region wide SOX compliance in Credit Management and Cash Collection processes (including SAP Credit Management area) and Internal Audit recommendations.

Manage all internal and external audit requirements for each Entity in the region

D. Leading the overall Credit Collection Team

Coordination of workload with direct reports

Ensure that all members of the team have up-to-date Job Descriptions, SMART Objectives and their performance is evaluated on a semi-annual and annual basis

Recruitment and on-boarding of new hires

Manage, coach and develop direct reports and team to align to the Company’s objectives.Identify team weaknesses and implement actions to mitigate.

Give detailed feedback on the performance of team members for staff evaluation and reward purposes

Develop a positive team working environment of collaboration, open communication, and collective team achievement

Support team members with queries/issues related to respective markets

Escalation management

Delegate credit collections duties to the team members to ensure effective, fast and efficient workings of the function

Identify business process gaps and work toward improvement of existing workflow, reduce receivable balances and billing errors

Document all processes and procedures in the Credit Management and Cash Collection area and keep these updated as needed to provide a reference manual for training and continuity.

Build and maintain constructive relationship with various departmental teams to improve existing processes and enable positive change

Other ad hoc tasks (assigned projects) and duties as assigned by management

This position reports to Director, Credit & Collection and Accounts Payable Europe and ANZ

List direct reports to this position: Team Lead Credit & Collections, Senior Credit & Collections Analyst, Credit and Collections Specialist.

Zamestnanecké výhody, benefity:

• Global Working Environment
• Hybrid Work Model /1 day of HO in a week/
• Meal vouchers fully paid by the employer (7,50€/working day)
• Referral program
• Learning & Development - We're committed to supporting your continuous learning. For our employees, we provide LinkedIn Learning, language courses, and much more.
• 2x sick day + Birthday day off
• Employee discounts - Eligible to receive free toys during the holiday season and can purchase toys for discounted prices.
• Possibility of career growth
• Flexible working hours
• Employee Assistance Program
• Allowance for sports activities – Multi sport card
• Life and Accident Insurance
• Medical care benefit

Požiadavky na zamestnanca:

• Qualification Relevant to the Role and Related education preferred
• A minimum of 8+ years related experience in a mid to large sized company
• Experience with Consumer Goods/ Retail Industry preferred
• Good knowledge of credit risk assessment, analysis, and systems
• Good computer literacy is required and good Excel skills.
• Knowledge of SAP is essential
• A good level of the English language, both orally and in writing.
• A good level of numeracy and familiarity financial analysis
• Strong computer skills in MS Office and advanced Excel experience would be an advantage
• Experience of using SAP, SAP Credit Management tools and reports.
• Excellent leadership skills
• Strong accounting, analytical, and problem-solving skills
• Excellent communications skills (both written and verbal) in English; a friendly diplomatic manner is a must
• Proven interpersonal and customer relations skills to establish excellent working relationship with a wide variety of people at all levels.
• Results and Business Orientated with focus on deadlines.
• Shows initiative and attention to detail
• Ability to work in a fast-paced environment
• Ability to stay calm in stressful situations
• Ability to Multi-task
• Ability to work in a Matrix Environment
• Work well with a team or independently
• Confident/Self Starter with an innovative approach to process improvements and challenging the status quo.
• Flexible and adaptable to change in accordance with business needs
• Good team player