Community & Customer Relations Representative

Náplň práce, právomoci a zodpovednosti:

We’re looking for a Community & Customer Relations Representative to help us build and nurture our community while maintaining excellent customer relations.

This is a dual-focus role combining customer relations and support. Both areas are equally important to our daily operations and long-term growth, and you’ll act as a key link between our users, brand, and internal teams.

• Manage and engage with our online community across social media platforms

• Help with publishing content on social media

• Assist with the creation and preparation of marketing and promotional materials

• Maintain a consistent brand voice and tone across all public communication

• Support community engagement and basic moderation

• Collaborate with the marketing team on campaigns and content planning

• Gather community feedback and share insights with internal teams

• Communicate with customers via our ticketing system (no direct phone contact)

• Resolve inquiries related to products, services, and platform usage

• Escalate complex cases to relevant internal teams and follow up through resolution

• Maintain accurate and well-structured records of customer interactions

• Identify recurring issues and contribute to process and workflow improvements

• Support other teams with ad-hoc tasks within your scope of abilities

• Handle miscellaneous operational tasks

• Experience in community management or social media

• Strong copywriting skills and sense for engaging captions

• Ability to edit photos or create short-form video content

• Experience with tools such as Canva, CapCut, Adobe, or similar

• Basic understanding of digital marketing and content performance

Zamestnanecké výhody, benefity:

1. Minimum 1 year of relevant experience in customer relations, community management, or a similar role

2. B2 level English (spoken & written)

3. Experience with customer support or ticketing systems (e.g. Freshdesk)

4. Comfortable using digital platforms and collaboration tools

5. Technical affinity is a plus

6. Additional foreign languages are welcome

7. Reliable, detail-oriented, and proactive mindset

Požiadavky na zamestnanca:

1. Minimum 1 year of relevant experience in customer relations, community management, or a similar role.

2. Good B2 level English (spoken & written).

3. Experience with customer support or ticketing systems (e.g. Freshdesk).

4. Comfortable using digital platforms and collaboration tools.

5. Technical affinity is a plus.

6. Additional foreign languages are welcome.

7. Reliable, detail-oriented, and proactive mindset.