Sr. Inside Sales Support Representative with German language

Náplň práce, právomoci a zodpovednosti:
We are looking for Inside Sales Support Representative for GAT to support our SMB sales team in Germany and Austria in their day-to-day agenda and back-office tasks.

This person will support GAT region and interact with Sales teams (60%), internal customers (e.g. pricing, order management - 20%) and external customers / Lenovo Business Partners (20%).

Your responsibilities will include:

- Interlock with assigned Sales Reps to process quote renewals, aligning the quantities and prices, and manage them through the approval process
- Onboarding of new tasks & tools to help to increase sales facing time
- Define efficiencies in our processes and tools and implement them
- Contract management (creation, validation, maintenance, etc.)
- Interlock with functional teams (pricing team, logistics, CF, COR team)
- Interlock with finance regarding approvals and credit note creation for returned goods
- Support of other administrative tasks related to ad-hoc tasks to assist sales productivity
- Escalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Finance
- Business Partner/End Customer Support: Act as a single point of contact for selected BPs and End customers on some pre and post sales queries related to validity of products on contracts, ordering, logistics & services related questions.

Zamestnanecké výhody, benefity:
Opportunities for career development & growth
Performance-based rewards
Flexible working environment (combination of working from home/office)
3 Personal days per year
Additional vacation days
A broad selection of soft / hard skills trainings and individual mentoring

Požiadavky na zamestnanca:
- Minimum 3 year working experience in similar position a
- Fluent English and German (spoken and written) is a must
- Ability to work with various software packages (MS Office) – Advanced
- Experience with Sales processes and back office administration- nice to have

Soft skills:

- Good communication skills
- Customer facing skills (both by phone and e-mail), Customer Satisfaction and Customer Escalation Management
- Ability to adapt to cultural differences
- Ability to work independently
- Ability to quickly grasp complex systems, procedures