Junior Customer Success Manager – US market, Bratislava

Náplň práce, právomoci a zodpovednosti:

This opportunity is open to recent graduates and junior candidates with 1–2 years of relevant experience. We are looking for candidates with fluent English, excellent communication skills, and a strong interest in customer relationship management and the telecommunications industry.

We are seeking a Customer Success Manager with a  telecommunications background and experience in account management or customer-facing roles. In this position, you will manage a portfolio of approximately 50–60 small enterprise customers across the US market, acting as their trusted advisor and primary point of contact.

Every day is different—you'll work on pricing proposals, billing, order management, MACD requests (Moves, Adds, Changes & Disconnects), renewals, retention, and growth opportunities ("garden & fishing"), while acting as a trusted advisor to your customers.

Due to the broad portfolio of services you will support—including Voice, Internet Connectivity, Mobility, IoT, Managed Network Services, Security, and Unified Communications solutions—previous experience within the telecommunications industry is essential.

You will join a team of 20+ Customer/Account Managers based in Bratislava and Košice, collaborating in an international environment within a leading global telecommunications organization. 

Hybrid work mode: 2–3 days per week in the office in Bratislava; during onboarding, a more frequent office presence is expected, gradually transitioning to the standard hybrid model.

​Preferred location: Bratislava and near by 

Start date:  immediately or upon agreement

​Work time: 3:00 pm-11:30pm

Interview process: 1.round - assignment and online interview, 2. round - F2F interview with Team Manager

Key Responsibilities

Customer Interaction

• Manage customer communication via phone, email, and online platforms.

• Support enterprise client lifecycle, contract retention, and revenue growth.

• Build and maintain strong relationships with customers.

Account Management

• Own or co-manage enterprise accounts with a Strategic Account Lead.

• Support new business development, RFP processes, and strategic deals.

Sales & Order Management

• Manage sales tools and track orders from receipt to billing.

• Understand client goals, challenges, and industry trends to offer relevant solutions.

Internal Collaboration

• Work with product, marketing, and support teams to meet client needs.

• Conduct regular business reviews and identify new opportunities.

Client Satisfaction

• Ensure high client satisfaction by resolving issues quickly.

• Share insights and recommendations with senior management.

Continuous Learning

• Continuously improve product and technical knowledge through training and industry resources.

Zamestnanecké výhody, benefity:

• Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
• International, diverse, and inclusive working environment – get experience in global projects for worldwide leaders and enjoy multinational teams
• Referral Program – enjoy cooperation with your colleagues and get the bonus
• 5/10 years NATEK club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts
• NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus
• Education – benefit from our know-how, learning courses and certificates and IT events – be part of community of leaders of the industry and take part as a speaker or a visitor
  
• Bonuses for Personal Events – we congratulate you on important events of your life: giving birth to children, university graduation, etc.
• Benefit Plus (Cafeteria) – use our e-shop with corporate benefits like travel, theatre tickets, books etc.
• Multisport Club Card
• Technical and Personal training – we are investing in your skills growth
• Language courses
• 1 paid day off for volunteering – we are supportive of all charity ideas
• Meal contribution directly to your account

Požiadavky na zamestnanca:

Required Skills:

• Fluency in English, with proficiency in both verbal and written communication.
  

• Excellent communication and presentation skills with the ability to build and maintain relationships over the phone.

• Strong organizational, time-management, and workload management skills.

• Ability to work effectively under pressure, set priorities, and make quick decisions.

• Self-motivated, proactive, and detail-oriented.

• Strong team player with a commitment to excellence and a positive attitude.​