Customer Care Advocate: Join a Team Where Customer Experience Matters (m/f/n)

Náplň práce, právomoci a zodpovednosti:

At Regal Rexnord, we don't just process orders — we build relationships, solve challenges, and help customers around the globe keep their businesses moving. We are looking for a proactive, customer-focused professional who enjoys communication, problem-solving, and working in a fast-paced international environment. The Customer Care Advocate will support the internal sales/applications and customer service team in providing order status updates, quotations and processing customer orders to customers all over the world.

Key Responsibilities:

• Receive enquiries from customers via email or telephone

• Process orders received by completing paperwork and passing it to the Operations Department

• Contract review and entry of orders for non-standard products and preparing engineering files for our engineering department

• Becoming familiar with all the products offered

• Work cross-functionally to determine accurate production costs

• Act as the voice of customer (VOC) within the plant – communicating order priorities to team members as directed by line management

• Operate as customer care liaison within the manufacturing plant as required – following up on order progressing and status update requests and communicating quickly to internal and external customers

• To assist the Customer Care Manager as necessary

• Assist in achieving the company’s enquiry to quotation and order intake targets

• Determining prices and send quotations back to the customer using standard price lists

• Checking gross margins are in line with acceptable levels

• Refer to any enquiries outside own levels of approval to the Customer Service Team Leader

• Providing exceptional customer service to exceed customers' expectations

• Maintaining good relationships and communication with the customers to ensure they are updated throughout the order process.

• Being proactive in your approach to complicated or urgent orders.

• Liaising with the Ops team to provide customer delivery updates as requested.

• General administration duties as required.

Zamestnanecké výhody, benefity:

• 37.5-hour workweek for all company employees

• Attendance bonus of €80

• Flexible working hours

• Life insurance at a discounted rate

• Holiday bonus (13th salary) and Christmas bonus (14th salary)

• Transportation allowance

• On-site cafeteria / meals provided at the company premises

• Complimentary beverages at the workplace

• Contribution towards children's recreation activities

• Employee referral bonus

• Rewards for work anniversaries and life milestones

• Birth allowance upon the birth of a child

• Shopping voucher and Christmas voucher worth €50 each

• Additional paid leave beyond the Labour Code entitlement for single parents

• MultiSport card

• Team-building activities

• Regular salary reviews

Požiadavky na zamestnanca:

• University degree in technical or industrial field

• 3-5 years of experience in a similar position in the field of customer service, technical support within a manufacturing and sales environment

• Fluent communication in English

• Advanced knowledge of Microsoft Office systems (Word, Excel, PowerPoint, Outlook)

• Usage experience with systems CRM, SAP and Oracle

• Excellent communication skills (both verbal and written)

• Ability to work efficiently to deadlines

• Provide customers with a superior service in every respect, from making first contact and understanding their needs to providing quotations and information quickly

• Good attention to detail

• Flexible and hardworking

• Maintains composure and effectiveness in high‑pressure or challenging situations

• A team player, with an efficient and proactive approach.

• To strive to deliver the best customer experience

• Willing to develop technical skills in order to compile more complex solution quotations in future

• Ability to manage multiple priorities in a fast-paced, dynamic environment