Manager, AI delivery and Operations

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About

We are a forward-thinking IT company with an AI-first mindset, helping our customers transform their businesses through innovative technology and intelligent services. We believe AI is a fundamental driver of how we work, deliver services, and create value. As a Manager, you will lead service delivery operations while fostering an AI-first culture. You will ensure high-quality managed services, drive operational improvements, and support customers through AI-enabled service management. You are approachable, decisive, customer-focused, and results-driven.

Your responsibilities

• lead, coach, and develop the service delivery team, driving performance and growth
• drive AI adoption across operations, delivery processes, and workflows
• promote automation and AI-enabled continuous improvement
• oversee end-to-end IT service delivery, ensuring SLA/KPI compliance and customer satisfaction
• maintain oversight of Application Management Services (AMS) and/or Infrastructure Management Services (IMS)
• manage operational performance, escalations, and service improvements
• act as the primary point of contact for key customers, building long-term trusted relationships
• engage with customers to understand business needs and identify opportunities for additional services and AI-driven solutions
• lead commercial discussions and negotiate project scope, pricing principles, and contract changes
• support account growth through upselling and cross-selling in cooperation with Sales and Delivery teams
• contribute to presales activities, tenders, customer presentations, proposals, and solution workshops
• support account farming and identify new strategic customer relationships and business opportunities
• ensure customer expectations align with delivery capabilities while maintaining profitability and service quality
• collaborate across teams to ensure successful delivery

What do we expect?

• 5+ years of experience in IT Service Delivery, Managed Services, or IT Operations
• solid understanding of AI technologies and experience driving AI change
• overview of IT service delivery
• knowledge of AMS and/or IMS
• strong leadership and people management skills
• experience leading digital transformation initiatives
• experience with AI tools / platforms (from provides e.g.: Anthropic, Mistral, Microsoft, Azure,  OpenAI…).
• customer- and goal-oriented mindset with strong negotiation skills
• experience with Jira, Microsoft Excel, Microsoft Teams, and SharePoint Online
• fluent in English and German
• nice to have:
  • software development background
  • ITIL certification or similar

Benefits

• Compensation and rewards:
  • Boost your earnings with bonuses (company performance, project, or extra performance bonus)
  • Invest in yourself with a yearly well-being budget (up to €2,000)
  • Earn referral bonus (up to €3,000)
  • Secure your future with a pension plan contribution
• Flexibility and Work-Life Balance:
  • Flexible working hours that adjust to your personal needs
  • Choose your work environment – 100% remote or modern offices: Košice, Bratislava, Prague
• Personal and Professional Development:
  • Sharpen your skills with extensive training & certifications
  • Boost your language skills with language courses
• Wellbeing and Culture:
  • Build bonds through team-building activities & company events like the VolleyCup and Christmas party
  • Join our family culture and participate in diverse interest groups like bikers, runners, gamers, and more
  • Invest in your well-being with a MultiSport card
  • Promote your mental health with confidential psychological support 

Hiring process

1. Has the job offer captured your interest? Please fill out the application form and let us know about yourself.
2. We will assess the information you send us and will get back to you under any circumstances.
3. We will contact the chosen applicants and specify the details.
4. A job interview with a hiring manager is a two-way opportunity to get to know each other better. The hiring process also includes a second interview with the customer directly.
5. We will inform you about the feedback from the interview as soon as possible. Successful candidates will receive a job offer.