Technical Support Specialist

Náplň práce, právomoci a zodpovednosti:

​Shiji Groupprovides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions to food and beverage and retail systems, payment gateways, data management, online distribution and more.

Shiji ReviewPro, the leading hospitality guest intelligence provider. The brand is responsible for advanced and integrated tools and processes that enhance guest satisfaction and contribute to the development of the hospitality industry.

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Responsibilities:​

• Act as the technical support for clients, leading technical calls and resolving complex issues
• Manage, prioritize, and coordinate incoming tickets between Customer Success and Engineering teams
• Collaborate with internal teams and external partners to deliver reliable technical solutions
• Collaborate with Product and Engineering teams to plan and prioritize sprint activities.
• Validate new releases, troubleshoot issues, and ensure expected functionality
• Maintain technical documentation and knowledge base
• Identify process improvement opportunities and optimize support workflows
• Execute operational tasks including data uploads, configuration, and data validation
• Provide expert guidance on API, SSO, system integrations, and survey implementations
  

Requirements:

• English Language.
• Confidence in leading client-facing calls.
• Excellent listening and communication skills.
• Strong organizational skills and the ability to work under pressure while managing client expectations.
• Proactive mindset with strong problem-solving abilities.
• Ability to propose innovative solutions that help customers grow their business.
• Proven experience in technical projects (mandatory).
• Curiosity and willingness to continuously learn about the product and customer needs.

Nice to have:

• Spanish language.
• DevOps knowledge.
• HTML, CSS, JSON and API/Integration familiarity.
  

Zamestnanecké výhody, benefity:

• Employment in the organization with an established position on the market.
  
• Language bonus: 150 euro- for using a foreign language (other than English) at work on a daily basis.
• ​Contract of employment​
• Hybrid mode working.
  
• Extra holiday day on your first-year work anniversary – up to 5 days for 5 years at Shiji.
• All necessary equipment such as laptop, additional monitor, and other accessories.
• Languages courses and multiple training & development opportunities.
  
• A modern workplace in our office in the heart of Zilina, of course as much coffee and fruit as you need to get into the flow.
• Flexible working hours.
• Company parties and social activities.
• Friendly, motivated, and talented multicultural team.