Service Delivery Support France

Náplň práce, právomoci a zodpovednosti:
- Support local Service Delivery Manager and Service Delivery Leader in ensuring service KPIs are on target. Uses available interactive tools to identify and assess customers' needs to achieve satisfaction.
- Handle internal & external customer escalations via phone, email, mail or social media.
- Advises on Lenovo services conditions, identifies complaint root cause, and follows-up claims upon their resolution.
- Ability to work as a team player, ensuring good communication across multiple teams within the organization
- Build sustainable relationships of trust within internal & external stakeholders
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Compile reports on overall customer satisfaction

Zamestnanecké výhody, benefity:
- A multitude of professional and personal opportunities (career growth, change wording)
- Charity, volunteering,. Activities wording (ESG..)
- An international organization with a high focus on all types of Diversity in the team
- 3 sick days per year
- Additional vacation days
- 100% sick leave compensation up to 2 months per year
- A broad selection of soft / hard skills trainings and individual mentoring
- Employer contribution to the Third Pillar Pension System
- Life & life events insurance, fully covered by company

Požiadavky na zamestnanca:
- 1 year’s relevant working experience, proven customer support experience, customer oriented
- Analytical: provides accurate, valid and complete information by using the right methods/tools
- Track record of overachieving quantifiable KPIs
- Strong communication skills (phone, mail, meetings), active listening to adapt to different situations, excellent presentation skills PPT, excel
- Familiar with CRM systems and practices
- Ability to multi task, prioritize & manage time effectively to meet deliverable’s deadlines using multiple tools (phone, email, instant messaging, meeting).
- Bachelor’s degree required
- Fluency in written & oral French and English