Service Operation Coordinator - Specialist

Náplň práce, právomoci a zodpovednosti:

Your responsibilities on 1st Level B2B customer support (UK, US and EU customers):
- Analysis of incoming request (e-mails, chats, phone calls).
- Collection of available symptoms (from customer or remotely from system).
- Case handling process - prioritisation and classification of requested issues.
- Troubleshooting – remotely or by fingertip to requester.
- Proactive monitoring of hosted services and devices (Event Management).
- Coordination and dispatching of field technicians in UK, CA and US - English language.
- Coordination and support for additional level of service support.
- The position requires flexibility for shift work, as it operates 24/7/365.
- Option for occasional home office work after initial training in Žilina.

Zamestnanecké výhody, benefity:
- Perspective work in a stable company with adequate financial assessment and opportunities for personal development (soft skills and technical training, language courses).
- Rich social program for employees (several social events and team buildings, sport and culture possibilities).
- Flexible working time, additional vacation, "bridgedays".
- Work in international and multicultural teams (divisions in 23 countries).

Informácie o výberovom konaní:
If you would like to contribute with your experience to our innovative, constantly growing company, please, send your CV in Slovak and English language together with consent to the processing of personal data.

Požiadavky na zamestnanca:
- Good English language skills (spoken and written form) - all communication is in English.
- Experiences with remote troubleshooting for both software and hardware.
- Proficiency in a second language, particularly German or Italian, is a significant advantage.
- Familiarity with CRM systems, especially Salesforce, is also beneficial.
- High working time flexibility (willingness to work on shifts).
- Technical type with analytical thinking.
- Responsible and independent approach.
- Willingness to learn and grow within the team.