Senior Relationship Manager

Náplň práce, právomoci a zodpovednosti:

Valletta Credit Finance Corporation Ltd (formerly Insignia Cards Ltd) is a licensed entity by the Malta Financial Services Authority as a Financial Institution and offers its clients payments related services and is a principal member of VISA and Mastercard.

We are seeking a client-focused professional with solid banking or financial services experience to support high-value customers across a range of account, card, and service-related matters. This role sits at the intersection of customer care and financial expertise, requiring confidence in handling sensitive information, navigating banking processes, and delivering precise, high-quality support in a fast-paced, client-driven environment. The successful candidate will be comfortable engaging with clients on both operational and advisory topics while always maintaining exceptional service standards.

Responsibilities:

• Building and maintaining strong, long-term relationships with international clients, acting as a trusted Relationship Manager and primary point of contact for high-value customers (HNWI / U-HNWI).
• Assisting and guiding clients throughout the onboarding process and across payment services, ensuring a smooth, professional, and high-touch client experience.
• Collaborating with clients to provide expert advice on both financial and technical aspects of the Company’s services and products.
• Identifying client needs and initiating appropriate cross-sell and upsell opportunities in line with client profiles and business objectives.
• Efficiently managing and analyzing incoming calls from customers seeking financial guidance.
• Engaging with clients on various tasks including payment, card issuing and delivery, card blocking and closing, and fraud verification.
• Preparing detailed weekly reports and maintaining accurate tables for reference.
• Addressing customer complaints promptly, offering effective solutions and alternatives within specified timeframes, and ensuring follow-up to guarantee customer satisfaction.
• Utilizing ICL/CRM systems and internal documents for seamless workflow.
• Providing round-the-clock support to clients.
• Conducting follow-up calls in response to correspondence.
• Coordinating calls and meetings for the Head of Customer / Sales.
• Actively participating in quarterly Customer Surveys to enhance customer experience.

Zamestnanecké výhody, benefity:

• ​​working for one of the best international lifestyle management companies
• ​​working with young highly motivated team
• provided with trainings and continuing education
• 25 vacation days
• other corporate benefits​​​
  

Informácie o výberovom konaní:
Please send CV in English only.

Požiadavky na zamestnanca:

• Customer service background with previous experience in credit cards, banking/financial services, or the luxury industry and ultra high net worth clientele is highly valued.

• Proficiency in English at Level C (speaking, writing, reading), with additional language skills considered advantageous.

• Ability to thrive in a fast-paced environment while delivering excellent customer care.

• Demonstrated expertise in organizational skills, problem-solving, and customer service excellence.

• Keen attention to detail and proficiency in computer literacy, including Microsoft Office.

• Strong team player with the capacity to work independently and collaboratively.