Head of P&C Re Business Application Support (maternity cover)

Náplň práce, právomoci a zodpovednosti:
Are you a technology leader who thrives on operational excellence and people leadership? Do you want to ensure the reliability and continuous improvement of business-critical applications in one of the world's leading disaster risk assessment and management platforms? If so, this is your opportunity.
By joining us, you'll be at the forefront of application support and service delivery in the global insurance industry, ensuring stability, performance, and high-quality user experience for the systems that power decision-making worldwide.

About the Role
As Head of Business Application Support, you will be responsible for the availability, stability, and continuous improvement of our business applications. Your focus will be on operational excellence, strong service delivery, and building a high-performing support function that business teams can rely on.
You'll lead application support teams, establish service standards, and drive continuous improvement through better monitoring, incident management, and automation. Collaboration will be at the heart of your role—you'll work closely with product, engineering, and business stakeholders to ensure smooth operations and fast, effective issue resolution.

Key Responsibilities
• Ensure application stability & availability: Oversee day-to-day operations and ensure business applications run reliably and securely.
• Incident & problem management: Lead resolution of incidents, drive root cause analysis, and prevent recurrence through proactive measures.
• Service quality & SLAs: Define, monitor, and improve Service Level Agreements, ensuring transparent reporting on performance.
• Performance monitoring & reporting: Build dashboards and metrics to track application health, backlog, and response times; share insights with stakeholders.
• Change & release support: Oversee deployment of upgrades, patches, and fixes, ensuring minimal disruption to the business.
• Continuous improvement: Optimize processes, implement monitoring tools, and automate repetitive tasks to improve efficiency.
• Leadership & coaching: Inspire, develop, and retain a talented application support team in a collaborative, inclusive environment.
• Cross-team collaboration: Partner with product, engineering, and delivery leaders to ensure alignment and smooth handovers from development into support.
• Key initiative delivery: Lead projects that improve resilience, user experience, and efficiency across the application support landscape.

About the Team
You'll be joining a dedicated team responsible for maintaining the reliability and performance of business-critical applications that power our global insurance risk assessment platform. The team works at the intersection of technology and business, ensuring that our systems meet the highest standards of availability, security, and performance to support decision-making worldwide.

Zamestnanecké výhody, benefity:
You can look forward to extra rewards and benefits including:
- Attractive performance-based bonus
- Ultra flexible working time in hybrid setup, allowing you to work also from home
- Modern office spaces in attractive location
- 5 additional days of holiday
- Lunch allowance fully paid by Swiss Re
- Referral bonus
- Pension & risk insurance contribution
- Sick days and sick leave support
- Public transport benefit
- Multisport card

Informácie o výberovom konaní:
We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

Požiadavky na zamestnanca:
We know no candidate will match every requirement perfectly, but if you are a proven leader with a passion for operational excellence, we'd love to hear from you. You thrive in dynamic environments where you can make a tangible impact on service quality and team performance, and you excel at translating technical concepts for diverse stakeholders.

We are looking for candidates who meet these requirements:
• Leadership experience in managing business-critical application support or operations teams
• Operational expertise in service management (e.g., ITIL or similar) and improving KPIs such as uptime, resolution times, and customer satisfaction
• Strong communication skills, able to build trust and explain complex issues to non-technical audiences
• Analytical and problem-solving skills, with experience in root cause analysis and proactive prevention
• Experience with incident, change, and release management processes
• Customer and user orientation, with a focus on service quality and reliability
• Collaborative, inclusive leadership style, able to coach, motivate, and retain high-performing teams
• Familiarity with agile and DevOps environments

These are additional nice to haves:
• Experience in the insurance or financial services industry
• Knowledge of cloud infrastructure and monitoring tools