Business Analyst - Channel Intelligence Squad

Náplň práce, právomoci a zodpovednosti:
Imagine being part of a team where your analytical mindset, collaborative spirit and AI curiosity drive smarter service experiences. As a Business Analyst in our Channel Intelligence Squad, you’ll help us reimagine how we serve our customers through AI-powered solutions and smart automation. If you’re curious, collaborative, and passionate about turning ideas into impact, we’d love to meet you.

About the Role

This isn’t your typical BA role. You’ll be part of a cross-functional squad focused on enhancing our ServiceNow platform. Your mission? To translate business needs into smart, scalable user stories and help deliver AI-powered solutions that improve customer journeys and operational efficiency.

Key responsibilities:

• Understand and document business needs by turning them into clear, actionable user stories, gather requirements, analyse, prioritize, co-ordinate UAT, sign off and post launch validations for assigned initiatives.
• Support the culture of continuous improvements and help shape the future of our service ecosystem.
• Manage partners like business users, product owners, architects, engineers and testers effectively.
• Hands on pioneering technology and capabilities including Azure cloud, Stargate, Artificial intelligence, Chatbots, plus integration with our Service Now environments to uncover insights and drive automation efforts.
• Act as a trusted bridge between business and technical teams to ensure smooth delivery.

About the Team

In Customer Service we empower our clients and employees by making it quick and easy to get what they need from Swiss Re to thrive in doing their jobs. We are the one place to go to get help internally and externally. Boosted by AI and digital self-service we are a passionate, global team which drives innovation to create outstanding customer experiences, leverage scaling effects and foster talent in an agile digital world.

Zamestnanecké výhody, benefity:
- Attractive performance-based bonus
- Ultra flexible working time in hybrid setup, allowing you to work also from home
- Modern office spaces in attractive location
- 5 additional days of holiday
- Lunch allowance fully paid by Swiss Re
- Referral bonus
- Pension & risk insurance contribution
- Sick days and sick leave support
- Public transport benefit
- Multisport card

Informácie o výberovom konaní:
We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

Požiadavky na zamestnanca:
About You

You’re a natural problem-solver who brings structure to complexity and energy to every conversation. You’re not afraid to ask questions, challenge assumptions, and explore new ways of working.

Here’s what makes you a great fit:

• You have experience as a Business Analyst (ideally 3–5 years), especially in IT or service management.
• You’re familiar with ServiceNow and agile delivery models, and know how to write crisp, structured user stories.
• You excel at communicating effectively and managing relationships across diverse business and technical teams.
• You’re curious about AI and excited to explore tools like chatbots or LLMs.
• You bring a pragmatic mindset, a collaborative spirit, and a passion for continuous learning and improvement.
• Bonus points if you hold BA certifications (like CBAP or PMI-PBA) or have a background in digital transformation.