Commissioning specialist with German language

Náplň práce, právomoci a zodpovednosti:
• First quality check of complaint (containing single orders) in the inbox, rejection to partner with explanation. If necessary, in case of acceptance, forwarding the complaint into the workflow (SAP-based).
• Research of single orders in different Telekom systems to clarify the status of the order (partially done by a BOT)
• Evaluation the result of the clarification, in case of a failure by Telekom: calculate the correct commission (based on rules). In case of rejection, choose and name a reason of rejection.
• Quality check of the commissioning statement to avoid complaints and gain deep insight in conditioning models to handle complaints correctly and effectively.
• Answering questions by Sales Partners regarding the commissioning statement.

Zamestnanecké výhody, benefity:
• Annual bonus
• Fully paid meal vouchers
• Mobile phone also for private use
• Discounts for selected Telekom products
• Supplementary pension saving contribution
• Cafeteria system of benefits/Multisport card
• Sick days
• Sports club & Health days
• Teambuildings, summer & Christmas party
• Opportunities for career growth
• Referral program
• Flexible working time

Informácie o výberovom konaní:
We are dedicated to constantly promoting equal employment opportunities and are ready to make reasonable adjustments for applicants with disabilities. If you are interested in our job opportunity and meet our job requirements for this position, we encourage you to confidentially notify us if you need specific accommodations to ensure your full participation in our recruitment process at recruitment@telekom.com.

Snažíme sa neustále podporovať rovnaké príležitosti v zamestnaní a sme pripravení urobiť primerané úpravy pre uchádzačov so zdravotným postihnutím. Ak máte záujem o túto pracovnú príležitosť a spĺňate požiadavky inzerovaného pracovného miesta, odporúčame vám, aby ste nám dôverne oznámili, ak potrebujete osobitné úpravy, ktoré vám zabezpečia plnohodnotnú účasť na našom náborovom procese na recruitment@telekom.com.

Požiadavky na zamestnanca:
• Education in business administration, information technology (IT) or finance
• Flexibility in traveling to Germany
• 1-2 years background in customer service or finance preferred.
• Ability to understand the entire Order-to-Cash process, including customer service, billing, payment, and collection.
• Experience with working with SAP
• Language knowledge: German (fluent) and English
• Advanced knowledge of MS Office (PowerPoint, Excel, Word)
• Basic SAP knowledge
• Analytical, communication and organizational skills
• Detail oriented and problem solving skills
• Independent and comprehensive thinking
• Team player
• High self-motivation, as well as pronounced responsibility for the field of activity