Outdoor Store Manager - Full Time @wilderoben

Náplň práce, právomoci a zodpovednosti:

General Summary

Our retail store is where the brand comes to life, and as a Store manager, you’re the embodiment of wilderoben for our customers. You welcome, assist and engage customers by providing a positive experience for everyone who comes in—ensuring that the customer’s needs are understood and met. You focus on building relationships. You share your knowledge of products, your passion for the community and your efforts to protect the local environment. You contribute to a team that is responsible for the store’s success through customer service, merchandising, operations, events, and environmental activism. All employees are encouraged and empowered to solve problems creatively and put the customers’ needs at the center of everything we do.

What You’ll Do:

You engage by determining and meeting the specific needs of each customer with kindness
and creativity. You ensure accuracy in all point-of-sale operations. You handle product returns in the spirit of our Lifetime Guarantee. You accurately fulfill online orders and inventory transfers. You merchandise the store during downtimes: folding, hanging, steaming and stocking. You assist in the training of fellow employees.

Who You Are:

We want candidates with proven service experience who thrive in a team-based atmosphere. We’re seeking people who are passionate about their communities, the environment and caring for others. We need people who appreciate our core sports. Folks who responsibly work through ambiguity, learn on the fly, demonstrate sound judgment and solve problems creatively are most successful with us. We’re looking for someone who builds and maintains life-long relationships with customers and the surrounding communities, new and existing. Be willing to optimize the Wilderoben shopping experience to increase repeat customers and obtain new ones.
 

You Are an Environmental Activist

* You utilize all allotted environmental-activism hours (up to 5% of total working time)

* You inspire customers to get involved.

* You use the company’s mission and core values as guides for decision making, and act as a brand advocate inside and outside of the store.

YOUR CUSTOMER SERVICE IS NOT BOUND BY CONVENTION

* You extend invitations for future brand engagement.

* You always maintain a positive attitude.

YOU ARE ACTION-ORIENTED AND TAKE INITIATIVE

* You support and strive to achieve all store goals.

YOU VALUE AND DEMONSTRATE QUALITY IN ALL THAT YOU DO

* While accurately fulfilling online orders and inventory transfers, you are careful
 to avoid losing items.

* You always practice safety consciousness.

YOU ARE A LIFE-LONG LEARNER AND TEACHER

* You participate in all required training.

* You aim to teach and learn something every day.

* You welcome feedback and you grow from it.

Physical Requirements

* Able to stand/walk for extended periods of time on the sales floor.

* Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking and store merchandising.

* Comfortable climbing ladders.

Schedule


Our store is open six days a week. The number of scheduled hours per week varies. You must be available to work a minimum of two weekend days pre month. Work vs Life balance means a lot to us. That is why our regular schedule is based on week at work vs free week basis. You start to work on Thursday (9-19), Friday (9-19), Saturday (4 hours), Sunday (free), Monday (9-19), Tuesday(9-19) and Wednesday (9-19) full days. You have then entire full week for your activities.



Employee Conduct


It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors. Clarify, educate, and hold ourselves accountable for embedding justice and antiracism throughout our work and culture.

Zamestnanecké výhody, benefity:
Wilderoben provides employees with a robust benefits package (unique to each role) that may include environmental internships, employee discounts and many more.

Informácie o výberovom konaní:
Please send us your CV and motivation letter in English by 30.6.2023. Successful candidates will be invited for 2nd interview round in our store.

Požiadavky na zamestnanca:

We value attitude over experience. If you’re proactive, friendly, and able to work independently as well as part of a team, we’d love to hear from you — even if you don’t have a background in outdoor retail.

Vodičský preukaz:
B