Mobility Account Manager (US HOURS)

Náplň práce, právomoci a zodpovednosti:

We are seeking a dynamic, high-performing Account Manager for mobility program with a background in mobility services support and experience in customer-facing roles. In this position, you will manage relationships with existing customers, focusing on contract renewals, prolongations, upgrades, customer satisfaction, and revenue growth opportunities.

The Mobility Account Manager will act as a trusted advisor for customers, providing support throughout the complete mobility service lifecycle. This role requires frequent customer interaction via phone, email, and online communication platforms, strong attention to detail, and the ability to understand customer needs and recommend suitable mobility solutions.

You will be responsible for managing customer accounts, supporting quote-to-cash processes, monitoring ongoing campaigns, identifying upselling opportunities, and ensuring customers receive the best possible service experience.

The ideal candidate is proactive, customer-oriented, commercially driven, and able to analyze customer situations to develop effective engagement strategies. A strong understanding of mobility services, sales processes, and customer relationship management is required.

Hybrid work mode: 3 days per week in the office in Bratislava

​Preferred location: Bratislava and near by 

Start date:  immediately or upon agreement

​Work time: 3:00 pm-11:30pm

Interview process: 2 rounds of online interviews

Key Responsibilities

Customer Interaction Management

• Manage customer interactions through phone, email, and online collaboration platforms.

• Act as the main point of contact for assigned customers and ensure a high-quality customer experience.

• Conduct proactive customer outreach regarding contract renewals, prolongations, upgrades, and service improvements.

• Build and maintain strong customer relationships with key stakeholders.

Account Management and Customer Retention

• Manage assigned customer accounts and ensure customer satisfaction throughout the customer lifecycle.

• Support contract retention activities and identify opportunities for account growth.

• Analyze customer needs and recommend relevant mobility services and solutions.

• Understand the overall customer environment and identify future business opportunities.

Sales and Quote-to-Cash Management

• Support upselling and cross-selling activities within existing customer accounts.

• Manage quote-to-cash processes from initial customer request through order completion and billing.

• Use sales tools to create, monitor, and track customer opportunities and orders.

• Understand customer business objectives and position appropriate mobility solutions.

Mobility Services Knowledge

• Maintain strong knowledge of available mobility services, solutions, and current campaigns.

• Stay updated on product offerings and market trends to provide relevant customer recommendations.

• Support customers with mobility-related requests and service improvements.

Internal Collaboration

• Coordinate service delivery between customers, internal teams, and external vendors.

• Collaborate with sales, product, marketing, and customer support teams to resolve customer needs.

• Work closely with Strategic Account Leads on account development and customer strategies.

Client Satisfaction and Continuous Improvement

• Monitor customer satisfaction and proactively address issues and concerns.

• Collect customer feedback and provide recommendations for service improvements.

• Participate in customer status meetings and business reviews.

• Continuously improve product, technical, and industry knowledge through training and professional development.

Job Requirements

• Strong customer communication and negotiation skills.

• Excellent written and verbal communication skills in English.

• Minimum 2 years of experience in customer-facing roles, sales activities, account management, or customer service environment.

• Experience in telecommunications, IT services, mobility services, or related industries is preferred.

• University degree (Business, Technical, or related field).

• Experience with project management and customer relationship management is an advantage.

• Strong organizational skills with the ability to manage multiple priorities and deadlines.

• Strong analytical and problem-solving skills with attention to detail.

• Ability to work independently, build internal networks, and collaborate across teams.

• Customer-focused mindset with a proactive and goal-oriented approach.

• Ability to coordinate service delivery between multiple vendors and internal stakeholders.

• Ability to work effectively in a multicultural and international environment.

Zamestnanecké výhody, benefity:

• Internal Mobility Program – enjoy career growth opportunities, job rotations, and exposure to diverse projects and technologies.

• International and Inclusive Working Environment – gain experience working on global projects for worldwide leaders and collaborate with multicultural teams.

• Referral Program – recommend new colleagues and receive a bonus for successful referrals.

• NATEK Club (5/10 Years) – benefit from long-term cooperation rewards and celebrate every fifth year of collaboration with special gifts.

• CSR Events and Team Buildings – participate in company events and activities focused on NATEK values: accountability, partnership, and expertise.

• Education and Professional Development – access learning courses, certifications, IT events, and opportunities to share knowledge as a speaker or industry community member.

• Personal Event Bonuses – receive company support and congratulations for important life milestones such as childbirth or university graduation.

• Benefit Plus (Cafeteria System) – use a corporate benefits platform offering options such as travel, theatre tickets, books, and other lifestyle benefits.

• Multisport Club Card – access sports and wellness activities through the Multisport program.

• Technical and Personal Training – develop your professional and soft skills through dedicated training opportunities.

• Language Courses – improve your language skills with company-supported courses.

• Paid Volunteering Day – receive one paid day off per year to support charity or volunteering activities.

• Meal Contribution – receive a meal allowance paid directly to your account.

Požiadavky na zamestnanca:

• Experience in customer-facing roles, preferably in Account Management, Project management, Sales or Client Services.

• Telecom experience is required.

• Knowledge of telecommunication products and services (voice, data, internet, cloud services).

• Fluency in English, with proficiency in both verbal and written communication.

• Excellent communication and presentation skills with the ability to build and maintain relationships over the phone.

• Strong organizational, time-management, and workload management skills.

• Ability to work effectively under pressure, set priorities, and make quick decisions.

• Self-motivated, proactive, and detail-oriented.

• Strong team player with a commitment to excellence and a positive attitude.​