IT Service Desk Supporter

Job description:

We’re proud to support business that has so much impact on our planet and we are able to do it with access to top technologies, while constantly developing internal resources and solutions. The Team spirit with no-silo culture allows us to stretch boundaries and reach amazing goals we’re all proud of.
We are seeking a talented individual to join our Level 1 Support Team as a member of our dynamic and growing organization. The ideal candidate is someone who is passionate about delivering exceptional customer service and is committed to resolving technical issues in a timely manner.

Your main responsibilities

• Responding to customer inquiries via MS Teams chat, phone, and email in a professional and timely manner
• Diagnosing and troubleshooting technical issues
• Escalating complex issues to the appropriate team members
• Collaborating with other teams to ensure customer satisfaction
• Creating and updating support tickets in a timely and accurate manner
• Maintaining accurate records of customer interactions and technical issues

Your profile

• Experience in a IT customer service or technical support role would be ideal
• Familiarity with ticketing systems and customer support tools
• Interest in IT and willingness to learn IT skills
• English language is a must; Czech/French/German languages are welcome
• Excellent communication skills, both written and verbal
• Strong problem-solving skills
• Ability to multitask and prioritize tasks effectively
• Ability to work in a team environment
• We work from Monday to Friday from 7:00 to 19:00, on call duty once in 2 months
• Flexibility of hours is possible within the needs of the service desk incidents