Dock!Store IT Support (Prague)

Are you passionate about helping KBC end-users develop in a fast-paced digital environment?

At S2E, we provide KBC employees with the IT tools they need to excel in their roles. This includes a modern laptop, a comprehensive suite of O-365 applications (e.g. Teams, SharePoint) and easy connectivity both in the office and remotely.

Our users benefit from a comprehensive support base, via My Kate, our first digital access point, and remote and on-site helpdesks that guarantee human assistance when needed.

What to expect:
Within S2E, the Dock!Human team focuses on supporting our employees with their hardware and software issues. Dock!Line helps employees remotely and Dock!Store provides physical support. There is a Dock!Store at our headquarters locations where Dock!Store staff welcome colleagues with questions, concerns and issues.

Your skills & experience:

• You have an interest in IT, want to know how things work, keep looking for a solution
• You are customer-friendly, stay calm, can explain difficult procedures in an understandable way
• You are able to manage your daily work and can set priorities
• You are able to communicate between different internal and external partners
• You have no problem supporting/managing large groups
• You are flexible and punctual
• You preferably speak English and Czech
• You have analytical skills
• You are very meticulous in the follow-up
• You can work independently, but enjoy working as part of a team
• You like to take initiative and learn quickly
• You are customer-oriented and solution-oriented

Are you willing to be physically present in the office?
Do you have a basic knowledge of operating systems and/or networking technologies e.g. Android, IOS, Macbook?

Then this role might be for you!

3 things you’ll love about KBC Global Services:
#1 Work-life balance for real. Forget overtime and working while sleeping! We empower parents and young professionals juggling careers, studies and hobbies.
#2 Stability. KBC Group includes the Czech ČSOB, the Belgian KBC, the Hungarian K&H, and more. We’ve been based in Prague since 2021 and offer you room for growth.
#3 International environment full of easy-going colleagues.

What you get:

• Bonuses twice a year based on your performance .
• 28 days off per year to recharge.
• Opportunities for business trips to Belgium (to our KBC Group headquarters).
• Many benefits fully paid by us - Multisport card, learning courses, meal voucher card (170 CZK/day), Cafeteria benefit system, fruit and ice cream days.
• Referral bonuses.
• Contribution to pension and life insurance, great deals on ČSOB products and much more.