Automation Engineer for B2B Customer Support (L2)

Do you have experience with industrial automation and do you like supporting costumers? Would you like to work for a global Swiss company that is changing the world of food industry?

We are looking for Automation Engineer to expand our customer center in Prague, Czech Republic. Your mission will be to assist our international customers, closely working with our engineers (who are on-site) as well as other technical specialists.

This position is ideal for experienced Automation Engineers / PLC Programmers with strong communication and problem-solving skills, that welcome working as a remote support in an international environment.

What you will do:

• Provide daily 2nd level remote support to our customers using real-time data and notifications from the internal system
• Resolve automation-related incidents in the milling, chocolate and beer industries
• Collaborate with other Bühler specialists (e.g. automation engineers) on individual cases
• Manage tasks and initiate the quality notification process within our cloud-based ticketing system

Who we are looking for:

• Degree in mechanical engineering, electrical engineering, automation or a related field; or similar experience in a technical position
• Hands-on experience with industrial automation
• Strong knowledge of automation processes (process control system, visualization system)
• Proficiency in English, both written and spoken - daily communication with international colleagues and customers
• Knowledge of German is an advantage (not required)

What we offer?

• Employment contract (HPP)
• 25 days holiday/year
• Flexible working hours
• Up to 40 % home office
• Meal allowance (123 CZK / day)
• Annual bonus on top of your salary
• Benefit Plus plan (15 600 CZK / year)
• Pension fund contribution of 500 CZK / month
• Mobile phone allowance (10 000 CZK)
• Mobile phone plan with unlimited data and calls
• Multisport card for 600 CZK / month
• Modern offices directly at Pankrác (Metro C), with parking and bike parking
• Free coffee and fruit in the office
• Fitbreaks, events, workshops, birthday celebrations and company parties

Recruitment process:

1. Phone conversation
2. Assignment (A technical assignment that will test your automation/PLC knowledge and critical thinking)
3. 1st round interview (Company fit, discussion about past experience, company presentation, alignment of expectations)
4. 2nd round interview (Technical discussion, project discussion)

Are you interested in our offer? Be sure to send us a CV and we'll reach out to you as soon as possible.