Account Manager

Náplň práce
Your responsibilitiesTake commercial ownership of a portfolio of existing business customers.Develop trusted relationships with key contacts and decision-makers.Gain a thorough understanding of each customer’s business, infrastructure requirements, and growth plans.Recognize opportunities to introduce additional services or expand existing solutions.Produce quotations, proposals, presentations, and supporting commercial documents.Demonstrate our services and communicate their practical value to customers.Negotiate pricing, contractual terms, and service conditions.Meet agreed individual sales and revenue objectives.Track customer satisfaction and take action when there is a risk of losing an account.Create account-development plans and identify opportunities for long-term growth.Coordinate customer matters with Technical Account Managers, Support, Billing, Sales, and engineering teams.Support customers during onboarding and manage the commercial side of new service implementations.Keep customer profiles, sales opportunities, and pipeline data complete and up to date in the CRM.Produce account reviews, revenue forecasts, and sales-performance reports.Stay informed about relevant market trends and communicate customer feedback internally.Respond to customers promptly and maintain a consistently professional standard of communication.What we expectA minimum of two years’ experience in B2B sales, account management, customer success, or business development.A successful record of growing customer accounts and meeting commercial targets.Practical experience negotiating with business customers and developing tailored proposals.The ability to establish productive relationships and communicate confidently with stakeholders at different levels.A consultative approach to identifying customer needs and turning them into suitable sales opportunities.Hands-on experience with CRM platforms, opportunity tracking, and sales-pipeline management.Good knowledge of the B2B sales process, from opportunity qualification through to deal closure.The ability to organize your work independently and manage several accounts and priorities at the same time.A commercially focused, proactive approach and a strong sense of personal responsibility.Confident presentation, negotiation, and problem-solving abilities.Upper-Intermediate or higher proficiency in both written and spoken English.Fluent Russian for communication with customers and colleagues.An interest in technology and the ability to understand and clearly present sophisticated technical services.What we offerAll hardware and other equipment necessary to perform the role.Remote work from Bratislava, with access to our co-working space if preferred.A remuneration package made up of a fixed base salary and a sales-based percentage commission.