Account Manager

Náplň práce
We are looking for an Account Manager to build long-term relationships with our customers, develop existing accounts, and contribute to the company’s revenue growth.You will be responsible for understanding customers’ business needs, offering suitable services, coordinating commercial matters, and ensuring that customers receive a consistently high level of service.In this role, you willManage and develop a portfolio of existing B2B customers.Build strong, long-term relationships with customer representatives and decision-makers.Understand customers’ business objectives, infrastructure needs, and future development plans.Identify opportunities for upselling and cross-selling additional products and services.Prepare commercial offers, quotations, presentations, and contract-related documentation.Present the company’s services and explain their business value to customers.Conduct commercial negotiations and agree on pricing, terms, and service conditions.Work toward individual sales and revenue targets.Monitor customer satisfaction, retention risks, and opportunities for account growth.Coordinate customer requests with Technical Account Management, Support, Billing, Sales, and technical teams.Assist with the commercial aspects of customer onboarding and service implementation.Maintain accurate customer, opportunity, and sales information in the CRM system.Prepare sales forecasts, account plans, and regular reports on account performance.Follow market developments and collect customer feedback regarding products and services.Ensure professional and timely communication with customers.RequirementsAt least two years of experience in B2B account management, sales, customer success, or business development.Proven ability to develop customer accounts and achieve sales or revenue targets.Experience conducting commercial negotiations and preparing business proposals.Strong customer relationship-management and communication skills.Ability to identify customer needs and translate them into relevant commercial opportunities.Experience working with CRM systems and maintaining an accurate sales pipeline.Understanding of the complete sales cycle, from identifying an opportunity to closing the deal.Strong organizational skills and the ability to manage multiple customer accounts simultaneously.Results-oriented mindset with a high level of ownership and responsibility.Strong presentation, negotiation, and problem-solving skills.Written and spoken English at Upper-Intermediate level or higher.Fluency in Russian for communication with customers and internal teams.Interest in technology and the ability to understand and present technically complex services.What we offerAll equipment required for the role.Remote work from Bratislava with the option to use our co-working space.A compensation package consisting of a fixed base salary plus a percentage-based commission on sales.